Your Primary Care provider at TeleCare Haus can order lab work, imaging studies, referrals, and vaccinations. If needed, our Care Team will assist in connecting you to an in-network lab or facility of your choice. If you have an account, your results will be uploaded to your TeleCare Haus account.

If you require care immediately for non-emergency conditions like colds, flu, sinus infections, or allergies, you can request an Urgent Medical visit to speak with a clinician 24/7. A premium charge of $20 will be applied to provide immediate access to a medical provider instead of waiting for a scheduled same-day or next-day appointment.

Yes. Our Primary Care providers can initiate new medication treatments and authorize refills. Your provider will work with you to determine which medications are clinically necessary and appropriate, including common prescriptions for high blood pressure, diabetes, and cholesterol. Maintenance medications may be prescribed for up to 6 months. If you require a refill not previously prescribed by our care providers, please upload an image of the medication bottle or the prescription needing a refill to ensure accurate medication and dosing. *Please note there is a limit of 10 medication refills per visit

Yes, we collaborate with online pharmacy teams across Ontario to offer home delivery services to you and your family, including free delivery for online pharmacies we partner with.

Our EMR (Electronic Medical Record) system, OSCAR EMR, is fully compliant with PHIPPA regulations, ensuring your Personal Information (PI) and Personal Health Information (PHI) are managed in strict accordance with legal record-keeping and retention policies.

We employ multiple methods to verify your health information, tailored to the type of insurance coverage you have. For patients with provincial coverage, we utilize ministry health card validation services. For those with third-party coverage, we use alternative verification credentials to ensure the accuracy and security of your health data.